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GDPR Privacy Notice

This notice explains how WORLDSMEHUB AI SOLUTIONS LTD collects, processes and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

Last updated: March 28, 2026 English
This GDPR Privacy Notice is issued in accordance with Articles 13 and 14 of the General Data Protection Regulation (EU) 2016/679 and describes how WORLDSMEHUB AI SOLUTIONS LTD processes your personal data.

1Data Controller

Company: WORLDSMEHUB AI SOLUTIONS LTD

Website: www.worldsmehub.com

E-mail: info@worldsmehub.com

Data Protection Contact: privacy@worldsmehub.com

2Personal Data We Collect

We process the following categories of personal data on our platform:

Identity Data
  • First and last name
  • Passport / national ID (when required)
  • Date of birth (when required)
Contact Data
  • Email address
  • Phone number
  • City / address
Business Data
  • Company / business name
  • VAT / tax number
  • Industry & sector
  • Number of employees
Transaction Data
  • Order and sales records
  • Quote information
  • Cluster membership data
Technical Data
  • IP address
  • Browser and device info
  • Cookie data
  • Platform usage logs
Financial Data
  • Invoice details
  • Payment records
  • Escrow transaction data

3Processing Purposes

We process your personal data for the following purposes:

PurposeLegal Basis (GDPR Art. 6)
Account registration and managementContract performance – Art. 6(1)(b)
Providing platform servicesContract performance – Art. 6(1)(b)
Order, quote and payment processingContract / Legal obligation – Art. 6(1)(b)(c)
Compliance with legal and tax obligationsLegal obligation – Art. 6(1)(c)
Security, fraud and abuse preventionLegitimate interests – Art. 6(1)(f)
Customer support and communicationsContract performance – Art. 6(1)(b)
Platform improvement and analyticsLegitimate interests – Art. 6(1)(f)
Marketing communicationsConsent – Art. 6(1)(a)
Legal proceedings and claimsLegal obligation / Legitimate interests

4Data Sharing

Your personal data may be shared with the following parties and for the stated purposes:

Supplier and Buyer Members: Necessary contact details (name, company, contact info) are shared to facilitate transactions.
Technical Infrastructure Providers: Cloud services, database and server providers acting as data processors.
Payment and Financial Institutions: To securely process payment transactions.
Logistics and Delivery Companies: For product delivery and fulfilment processes.
Competent Public Authorities: Where required by law or official request.
Audit and Advisory Firms: For legal, financial and compliance purposes.

Where data is transferred outside the EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

6Retention Periods

Personal data is retained for as long as necessary to fulfil the processing purpose and to comply with legal obligations:

Account & Profile Data:Account closure + 6 years (legal records)
Order & Transaction Data:7 years (tax and commercial law)
Payment & Invoice Data:7 years (statutory obligation)
Technical Log Data:2 years
Support Communications:3 years
Marketing Data:Until consent is withdrawn

7Your Rights under GDPR

Under GDPR (Articles 15–22) you have the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data where conditions are met.

Right to Restriction

Restrict processing in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Automated Decisions

Not to be subject to solely automated decision-making with legal effect.

Right to Complain

Lodge a complaint with your local supervisory authority (e.g. ICO, CNIL).

How to exercise your rights: Submit a request to privacy@worldsmehub.com. We will respond within 30 days. There is no charge for exercising your rights.

8Cookies

Our platform uses cookies for functionality, security and analytics. For detailed information please see our Privacy Policy. You can manage your cookie preferences in your browser settings at any time.

9Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, access controls, firewalls and regular security audits. In the event of a personal data breach, affected individuals and the relevant supervisory authority will be notified in accordance with GDPR requirements.

10Contact

For data protection enquiries and to exercise your rights:

privacy@worldsmehub.com

www.worldsmehub.com

Last Updated: March 28, 2026 | This notice is issued pursuant to the General Data Protection Regulation (EU) 2016/679 (GDPR).

Have questions about this document?

You can reach our legal team.

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